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AI Assistant for the Teams Pro Management Portal

Admins can save time and effort using the new AI-powered assistant in Teams Rooms Pro Management Portal. It can help you answer questions using the latest Teams documentation and provides data and insights specific to your organization’s environment.

Core Capabilities of the AI Assistant

Knowledge Queries: Interact with the portal using everyday language to answer what, where, and ‘how to’ questions. Ask detailed questions about features and even compare features.

Data Queries: Interact with the Assistant using everyday language to extract data on these topics:

  • Health

  • Inventory

Because the AI assistant is still evolving, you may experience errors and generated responses that aren't as relevant. Remember, AI-generated content can contain mistakes. Make sure it's accurate and appropriate before using it. To improve the experience, please provide feedback on what's working and what's not.

Prerequisites

To use the AI assistant, ensure you meet these prerequisites

  • A valid Teams Pro license

  • Global or Teams Rooms Pro Manager administrative privileges

Note

This is not officially Copilot as it doesn’t yet meet all requirements. It is LLM chatbot AI assistance though. It provides information, does NOT yet perform actions.

Enabling the AI Assistant

  1. Log in to the Teams Pro Management Portal.

  2. Open the AI Assistant by selecting the AI assistant icon on the top right banner

  3. Type your question in the chat window and hit enter

Tip

The AI assistant will limit results based on the role assignment and scope of the user.

  1. To rate the response, select the Thumb up or Thumb down icon on the message. It is possible to rate each message individually.

  2. To restart the conversation, select Clear messages at the bottom right of the conversation window

Note

The AI assistant will interact in the same language configured by the user for the Pro Management portal. It uses automatic translation to interact in all languages supported by the Pro Management.

Rating responses

When rating the responses from the AI assistant, we capture the previous input and the response. These data are used to help make quality improvements and add capabilities in the future.

Example prompts for the AI assistant

The sample prompts listed here show a few of the areas where the AI assistant can be especially helpful, but this isn't a complete list of all the things you can do. We encourage you to experiment with your own prompts and see how the AI assistant can help you with your management tasks.

How to questions:

  • How can I create a role for my staff that has permissions to reports and tickets?

  • How do I create a one-time passcode for my rooms?

  • How do I turn off the Wi-Fi signal for my Surface Hubs?

Knowledge questions:

  • What is the Time drift signal?

  • What are events?

  • What is the difference between Autopilot and One-time passcode?

Diagnostic analysis:

  • What is the cause of the Meeting app version going unhealthy?

  • How do I resolve the disk health issue?

  • What do I do about default credentials?

Data analysis

  • Show me how many rooms were enrolled in the last two weeks, broken down by manufacturers and locations.

Availability

Currently, the AI assistant is in Public Preview in the following environments:

  • Public

It is not currently enabled in GCC, GCC-H and Sovereign cloud environments.