Next generation self-service
Contact centers provide self-service experiences with preintegrated copilots for digital and voice channels that drive context-aware, personalized conversations. Additionally, contact centers provide customers with engaging, individualized experiences that are generative AI-powered by combining the best of interactive voice response (IVR) technology and Microsoft Copilot Studio.
To learn more about IVR, see Use Multilingual Voice Agents with IVR in Dynamics 365 Contact Center and Configure and create multilingual agents.
To learn about to how to set up a chat widget, see Configure a chat widget.